Afterpay

Afterpay is a safe, simple, and convenient payment option allowing you to repair your devices same day and give you flexibility to pay later.

Key features and benefits:

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Afterpay?
Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy.

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Afterpay?
Afterpay can only be applied to purchases made on the retailer website or in-store (where available).

How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

How do I set up an Afterpay account?
Step 1: Add your items to your shopping cart.
Step 2: Select Afterpay as your payment method at the checkout.
Step 3: You’ll be redirected to Afterpay to login or create your account.
Step 4: Your payment schedule will be displayed.
Step 5: Track your payments, check available spend limits, and make early payments in the Afterpay app.

What are the fees for using Afterpay?
Afterpay does not charge interest on your purchases. However, if you miss a payment, a late fee may apply.
To help keep costs manageable, Afterpay caps late fees — they will never exceed 25% of the order total or $68 per order, whichever is lower. It’s important to ensure you have sufficient funds in your account to avoid any missed payments.

What changes are coming to Afterpay from 10 June 2025?
Effective 10 June 2025, Afterpay and other BNPL services in Australia will be regulated under the National Consumer Credit Protection Act. This means:

• Afterpay will be required to hold an Australian Credit Licence.
• Customers may undergo credit checks to assess their ability to repay.
• Enhanced consumer protections will be in place to promote responsible lending.

These changes aim to ensure that BNPL services like Afterpay continue to offer flexible payment options while safeguarding consumer interests.

What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Visit the retailer’s shipping page for more information.

Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on the retailer website using Afterpay.

What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Afterpay?
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpays.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected].

What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com/en-AU for a comprehensive list of FAQs, terms, as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Disclaimer:
Late fees, eligibility criteria and T&Cs apply. Australian Credit Licence 527911