Since the release of the first Google Pixel smartphone in 2016, their popularity has held steady with new models still being released today. As with all technology, they sometimes have issues and a common one is Google Pixel Touch Screen Not Working. Try these troubleshooting tips to fix the issue.
Remove the case and screen protector
The first step is to remove any screen protectors or phone cases from your phone to make sure it’s not a simple issue of something getting in the way. You may have a case protecting the back or a thin layer of glass as a screen protector stuck on the front (not always easily seen). Either way, just start by removing anything external that you can.
Turn your Google Pixel phone Off
One of the possible solutions to fixing an issue with your Pixel phone is to turn it off and back on. This is definitely one of the first steps you want to try as it is quick and easy and may prevent you needed to go any further for the help needed. To turn off, press and hold the power button for a few seconds. If you can get to your screen you may need to click power off (if not just continue to hold). Once it turns off, wait 30 seconds before starting it up again.
Check the SIM Card in your Google Pixel
There may be an issue with the SIM card not being installed correctly and creating issues with connecting to apps of your phone, especially phone calls and texting. To remove the SIM, use the SIM eject tool that came with your phone (or a paper clip will also work) and push it into the tiny hole on the side of your phone. Once the SIM ejects, give it a gentle wipe, ensure it is in the correct way and push it all the way back in. This may solve any touch screen or connectivity issues.
Clear cache and cookies in Google Pixel phone apps
You can clear the cache of your phones apps or the cache of the entire phone. The first step is to clear the cache of the apps in your phone to see if this fixes any issues.
- Open the home screen and swipe up twice to view apps, click the Chrome icon.
- Click the 3 dots (menu icon)
- Click Settings, Privacy, Clear browsing data.
- Select the drop down box at the top right and click All time.
- Select Clear the cache.
- Click Clear data > CLEAR.
Clear cache Google Pixel phone
You may find that clearing the phone’s cache will solve touch screen issues on your phone.
- Turn off your device.
- Push and hold the Volume up, Home and Power buttons at the same time (after a few seconds the Android logo should come up).
- Keep holding Volume Up and Home buttons. Use volume buttons to go down and select Wipe Cache Partition.
- Press the Power button to select yes and press the Power button again.
- Select Reboot System Now and press the Power button.
Factory Reset Google Pixel Phone
It’s important to note that doing a factory reset on your phone will erase everything so you may wish to take a backup first to restore later.
- Open Settings on your phone.
- Click System, Advanced, Reset options, Erase all data.
- Click Erase all data.
- Your phone may ask for your PIN. If so, enter PIN and click Erase all data.
- Once finished, pick the option to restart.
- Set up your phone and you may want to restore a backup now.
If this method doesn’t work for you, Google’s Pixel Phone help lists other options.
Software issues and other problems
The troubleshooting steps laid out above may fix some issues, but there may be problems with software, firmware or hardware causing the issue of Google Pixel screen not working. Sometimes new updates released by Google will solve problems automatically but if not the next step is to enlist the help of a professional.
Here at AMPR, we can help with Google Pixel phone repairs, have experience with issues related to hardware or software and can also help recover data if needed. Contact us today to get started.